TypeTags
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Customer communication for SaaS teams

Turn product updates into customer insight.

Build a simple two-way communication framework with your customers. Let them follow the product areas they care about, send each update to the right audience, and collect reactions and private feedback while the context is fresh.

Create your TypeTags accountSee how it works

Your customers can subscribe, read, react, and respond without creating a password or learning another portal.

No customer password requiredRelevant updates by topicPrivate feedback in context

How it works

A two-way customer communication loop

TypeTags keeps the audience, product update, reaction, and conversation connected—so SaaS teams can communicate and learn without chasing feedback across tools.

1

Create product topics

Define the areas customers can follow, such as Billing, Reporting, Integrations, or Mobile.

2

Invite customers to follow

Share one subscription link. Customers choose what matters to them and receive only matching updates—without setting up another password.

3

Publish, observe, and respond

Track matched views and reactions, review private comments, and continue the conversation in context.

From activity to decisions

Understand what customers care about—and how your updates land.

TypeTags does not pretend communication engagement is feature adoption. It gives your team a focused evidence layer for better questions and decisions.

Spot strong customer interest

Compare topic subscriptions with the response to updates published for those topics.

Improve the next update

Learn which messages were viewed, useful, confusing, irrelevant, or prompted customers to ask for more.

Keep feedback actionable

Private comments stay connected to the customer, topic, and update that prompted them.

Customer Insight Pilot

Turn customer-update activity into a practical learning cycle.

The TypeTags pilot combines the platform with consultant-led analysis. We help you establish useful topics and a communication rhythm, then review the evidence and translate it into focused questions and recommended next actions.

The analysis and recommendations are prepared with you, not generated automatically. To discuss a pilot, contact hello@typetags.com.

One example from the report

Topic interest × update engagement

One of several pilot views used to decide what to investigate next.

Illustrative example

Update engagement means tracked TypeTags views, reactions, and reviewed feedback. It does not mean feature usage or product adoption.

Start focused

Build a better customer-update habit with TypeTags.

Use the platform, reports, and consultant review together to improve customer communication and guide the next product conversation.

Discuss a pilot